FAQs
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to talk to our a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
General Information
1. How do I find the right size?
We recommend using our size chart as a guide. If you're still unsure, don't hesitate to contact us for assistance.
2. How do I take care of my lingerie?
To keep your lingerie in the best condition, we recommend hand washing in cold water and hanging to dry. Avoid using bleach and ironing on high heat.
3. How do I place an order?
To place an order, simply add items to your shopping cart and follow the prompts to checkout. You will be asked to provide your billing and shipping information, as well as to choose a payment method.
4. What forms of payment do you accept?
We accept Visa, Mastercard, American Express, and PayPal.
5. Is it safe to use my credit card on your website?
Yes, we use secure socket layer (SSL) technology to encrypt your personal and payment information.
6. Do you offer gift wrapping?
Yes, we offer gift wrapping at an additional charge. Please select the gift wrap option at checkout.
Shipping Information
1. How much does shipping cost?
Shipping is free for orders over [amount]. For orders under [amount], a flat rate of [amount] will be charged.
2. When will my order be shipped?
Orders are typically shipped within 1-2 business days of being placed, unless otherwise noted.
3. How do I track my order?
You will receive a shipping confirmation email with a tracking number once your order has been shipped. You can also check the status of your order by logging into your account.
4. Do you restock sold out items?
We do our best to restock popular items, but availability may vary. If you see something you love that is out of stock, please contact us to be added to the waitlist.
Returns and Exchanges
1. What is your return policy?
We accept returns of unworn, unwashed, and undamaged merchandise within [number] days of the delivery date. Please see our full return policy for more information.
2. How do I make a return or exchange?
To make a return or exchange, please contact us at [email address] or [phone number] to request a return or exchange. We will provide you with further instructions at that time.
3. Do you offer wholesale pricing?
Yes, we offer wholesale pricing to approved retailers. Please contact us for more information.